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Social Robotics and Human–Robot Communication

This chapter explores the ergonomic, cognitive, and psychological mechanisms underpinning human–robot communication, focusing on how social robots shape human perception, behaviour, and socio-emotional engagement. It examines robot design, embodiment, and communication modalities, addressing reciprocity and behavioural appropriateness, and discusses the implications of adaptive technologies such as large language models for responsiveness and confidentiality. The chapter also highlights the potential of social robots in workplace and therapeutic settings to enhance efficiency, safety, and emo…

Published
9 Oct 2026
2 min read 1 source
Intelligence brief
Global / Research
CH

This chapter explores the ergonomic, cognitive, and psychological mechanisms underpinning human–robot communication, focusing on how social robots shape human perception, behaviour, and socio-emotional engagement. It examines robot design, embodiment, and communication modalities, addressing reciprocity and behavioural appropriateness, and discusses the implications of adaptive technologies such as large language models for responsiveness and confidentiality. The chapter also highlights the potential of social robots in workplace and therapeutic settings to enhance efficiency, safety, and emo…

Why it matters

The findings are relevant to Swiss AI initiatives that aim to develop socially aware robotic systems.

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